OUT OF STOCK ITEMS
As we are a single store, items may be purchased in the store at the same time that they are being purchased online. If you order an item that is out of stock we will contact you to offer a substitution or refund. We try hard to ensure our inventory is accurately reflected on our website, but many items are sold throughout the day and the website might not have updated.
If you want to make sure that the items you are ordering are definitely in stock, please call our store directly at 503-245-3936.
RETURNS ON WEB ORDERS
To return an order made through our website, you can either return the items to our store or ship your order back to us.
To return an online order at a store, you'll need a copy of your order email or the order number. All returns must be made within 30 days of receipt and all items must be unused, in their original packaging, and in resalable condition. Your refund can either be issued as a store credit or a refund to the card you made the purchase with.
To ship an online order back to us, use this address:
ATTN: RETURNS
Thinker Toys
7784 SW Capitol Highway
Portland, OR 97219
We do not pay for shipping on returns. The returned package must be shipped back to Thinker Toys within 30 days of receipt. We will issue a refund, to the credit card used for the purchase, when we receive the return.